Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Returns
Do You Accept Returns?
All of our items are final sale. If your items arrive broken or damaged, you must notify us within 5 calendar days from the date of arrival. Photos of the damaged items must be sent to sunnycreekclay@gmail.com. Once received, if we are unable to replace the earrings, a refund will be provided for the price of the earrings. Please note: we do not refund shipping costs.
There is an imperfection on my purchase
With the exception of wood or metal charms and jewelry findings, all items at Sunny Creek Clay are made by hand by Kristin, owner and founder of Sunny Creek Clay. Each item is hand-crafted to give you one of a kind unique lightweight styles. With any human-made products, minor imperfections are impossible to avoid, and we strive to provide the highest quality items. Please note: we will not offer refunds for minor imperfections. If you feel that something is wrong with your purchase, please don't hesitate to reach out to: sunnycreekclay@gmail.com so we can assist!
Shipping
What Are Your Shipping Times?
At Sunny Creek Clay, it's our goal to get your itmes to you as soon as possible. During an earring launch, we anticipate turnaround times to be 5-10 business days, however, during off-peak hours, you can expect your items to ship within 5-7 business days depending on the shipping speed chosen at checkout. Please note that SCC cannot guarantee shipping timeframes, and this is an estimate only.
What if my box gets sent back?
If for any reason your package is returned to SCC and needs to be re-sent for whatever the reason, you, the customer, are responsible to pay for any reshipment fees.
My box never arrived
Sunny Creek Clay is not responsible for any packages lost in transit. Regrettably this is not something we can control and we advise you contact your local Post Office for further action. Having experienced this as a consumer many times here at SCC, in most cases it's somewhere in the vicinity (neighbors house, etc.).
I realized my shipping address is wrong
If you discover shortly after placing your order that your mailing address is wrong, provided we have not shipped your package, please let us know and we will do our best to change your address with the shipping provider. You must promptly email sunnycreekclay@gmail.com with your name, order number, details of the issue (to include the incorrect address, and correct address).
Do you ship internationally?
At this time, Sunny Creek Clay is not offering international. This is something we hope to offer in the future.
Products
Are your earrings lightweight?
Yes! Polymer clay earrings are lightweight making them comfortable for everyday wear. Even our larger statement earrings are designed to feel comfortable all day long.
Why aren't there any duplicate earrings?
Because every pair is handmade, each piece has some kind of variation and no two pairs are identical. This is the beauty of handmade earrings - when you purchase something from us that is made of polymer clay, it is usually one of a kind and will never be duplicated.
Are your earrings safe for sensitive ears?
Most of our earrings are made with surgical grade stainless steel or are plated with real gold. We spend a lot of time sourcing high quality materials without ever sacrificing style.
Do you restock sold out styles?
Some popular designs may return in a different style, as we strive to keep our earrings unique and one of a kind. Follow us on Instagram or Facebook for sneak peaks and restock alerts!
